About Us

Shipping Policy

We aim to provide a seamless and efficient shipping experience for our valued customers. Here is our shipping policy:

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Processing Time: We strive to process and ship orders within 3 - 6 business days (1st Class/Signed for) and 1 - 2 business days (Guaranteed Next Day) from the date of purchase.

Shipping Methods: We offer reliable shipping methods through trusted carriers to ensure safe and prompt delivery of your orders.

Shipping Rates: Shipping rates are calculated based on the destination, package weight, and shipping method chosen. The exact shipping cost will be displayed during the checkout process.

Address Accuracy: It is crucial to provide accurate and complete shipping information during checkout. We are not responsible for delays or misdelivery caused by incorrect address details.

Shipping Issues: In the rare event of shipping delays or issues, please contact our customer support team. We will work diligently to resolve any problems and ensure your satisfaction.

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Please note that shipping times may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances. We appreciate your understanding and patience.

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If you have any further questions or concerns regarding our shipping policy, please reach out to us, and we will be happy to assist you.

We take great care in creating personalized items specifically tailored to your preferences. Due to the unique nature of these products, we regret to inform you that we do not accept refunds or returns on personalized items. We strive to ensure that every personalized item meets your expectations and adheres to our high-quality standards. If you have any concerns or issues with your personalized order, please contact our customer support team, and we will gladly work with you to address the problem and find a suitable resolution. Your satisfaction is our top priority, and we appreciate your understanding regarding our policy on personalized items.

Customer Care

We are committed to providing our customers with the highest-quality products. We use priority shipping to ensure that your items are delivered quickly and safely, and each item is packed with care. If you have any queries, our friendly customer care team are on hand to answer them promptly. We are dedicated to providing good customer service and ensuring that you are satisfied with your purchase.

Privacy & Safety

Data securedWe take your privacy and safety seriously. We never share your personal data with third parties without your consent. All data is securely stored and encrypted to protect your information. We are committed to keeping your data safe and secure, giving you the peace of mind that your information is safe with us.

Wholesale Inquiries

We offer special discounts for business-to-business orders. We offer wholesale discounts for orders of 10 or more items, so you can get the products you need for your business at an affordable price. For larger orders, we offer additional discounts to help you save even more. We also offer priority shipping for quick delivery of your order. Get your business the personalised products it needs today.

Payment Methods

- Credit / Debit Cards - Paypal

Where do you ship your products?
At the moment, we exclusively ship our products to the United Kingdom. Due to the current international postal situation, we are unable to offer shipping outside of the UK. We apologize for any inconvenience caused and will update our shipping options as soon as the situation changes.

Can I customise or personalise a product?
Absolutely! We specialize in providing customizable and personalized products. From selecting specific colors, materials, and designs to adding names, initials, or special messages, we offer a range of options to make each item uniquely yours. Personalization is at the core of our business, ensuring a truly special and customized experience for our customers.

How can I contact you?
For any assistance or support, please feel free to contact our dedicated customer support team via email at enchantedcraftcave@hotmail.com or the chat box on the website. Our friendly representatives are ready to assist you with any queries or concerns you may have.

What is your return and exchange policy?
Due to the nature of our personalized products, we are unable to accept returns or exchanges. We apologize for any inconvenience and recommend reviewing product details carefully before making a purchase decision.

Can I cancel or modify an order after it has been placed?
We understand that circumstances may change. If you need to cancel or modify an order after it has been placed, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order status and feasibility.


Are the products in stock and ready to ship?
Our products are made to order, ensuring that each item is crafted with care and attention. Please allow for production time before your order is ready to be shipped.


Feedback & Reviews
How can I provide feedback or leave a review for my purchase?

We greatly value your feedback and reviews! To provide feedback or leave a review for your purchase, you can visit our website and navigate to the product page. There, you'll find an option to share your thoughts and experiences through a review section or a dedicated feedback form. Your input is highly appreciated and helps us enhance our products and services.